My Summer at an Indian Call Center
Lessons learned: Americans are hotheads, Australians are drunks—and never say where you’re calling from.
— By Andrew Marantz
(white) American guy Andrew Marantz is a freelance writer who spent a summer at an Indian call centre.
How I was treated on the subway when I was doing fieldwork as a migrant worker
Tricia Wang is doing ethnographic research in China and here’s an excerpt of her story when she rode the subway dressed as a migrant worker.
When we sat down on the empty seat, I accidentally lightly brushed my backpack against the man sitting to my left. I immediately apologized. But he didn’t respond, he just looked alarmed that I had touched him and gave me a glaring look that told me immediately that I shouldn’t even be sitting near him. He wiped off the part of his arm that my bag had brushed as if I had dumped dirt on his suit.
His action alone made me super conscious of my physical condition - the dirt on my toes, my oily face, and my blackened clothing from working with food vendors. I hadn’t showered in two days and that’s all I kept thinking after he looked at me. I glanced around around and saw people staring at us. I immediately made a boundary in my head and called them “city people.” As Yang Jie kept talking, I kept noticing the “city people” in their daily showered bodies, freshly washed clothing, and dirt-free toes.
I then received a text message so I pulled my phone out. I immediately noticed the man next to me look at me curiously - he saw that I not only had a smartphone, but probably what looked like a real iphone (it is a real iphone). I texted back to my friend in English, and this is when he became super aware that something was off - it’s hard to explain the look on his face, but he just kept looking over my shoulder as if his eyeballs were going to pop out. He then looked at Yang Jie up and down and then at me up and down.
It angered me that I could feel his judgement seeping onto me, and I could feel that the minute he saw me texting in English his level of disdain at me decrease. Texting in English in combination with owning an iphone are signifiers of an education and he picked up on it immediately.
I saw the man’s face change when he saw me pull my iphone; so the big contrast between how I was dressed and the technology that I owned was something that didn’t make sense to him within this context.
I tried to imagine how would I see the world if I experienced this every single time I got on the train. Would I become bitter, would I form over-arching categories about “city” people so that I could make sense of how I was treated, would I essentialize anyone who looked like they were well dressed or showered?
Source: Bytes of China
So excited about Bollywood’s IIFA Awards
I got inspired by Ms. Kitty’s Manish Malhotra post.